Primary Healthcare Coordinator

Job Description:

Core Duties and Responsibilities:

  • Supporting Patient Care:

    • Facilitate care delivery to patients.
    • Coordinate operations within the medical center.
    • Communicate and provide resources to patients and caregivers regarding conditions and treatment requirements.
  • Behavior Management:

    • Recognize and manage challenging behaviors of patients and caregivers effectively.
  • Communication and Liaison:

    • Liaise with patients, health, and social care providers for ongoing communication.
    • Organize patient information for efficient data transfer.
  • Patient Information Handling:

    • Receive and collate information from new, existing, and transfer patients.
    • Ensure adequate monitoring for patients at risk by liaising with other providers.
  • Data Quality and Reporting:

    • Conduct checks on data input for quality and consistency.
    • Generate reports for population health management.
  • Multidisciplinary Coordination:

    • Coordinate among multidisciplinary teams within the providers setting.
  • Internal Meetings and Minutes:

    • Organize and manage minutes of internal meetings as required.
  • Follow-up and Tracking:

    • Follow up and track preventive screening results to ensure timeliness and completeness.

Key Interactions:

Internal Interactions:

  • Clinical lead.
  • Physicians within the facility.
  • Administrative staff within the facility.
  • Other clinically trained personnel such as pharmacists, technicians, physiotherapists, nurses, etc.

External Interactions:

  • Other healthcare providers.
  • Service providers like rehabilitation centers, home care facilities, dialysis centers, outpatient pharmacies, etc.
  • Social care services provided by psychologists, behavioral analysts, social workers, counselors, etc.
  • Voluntary services.
  • Patients and their family members/caregivers.

Preferred Qualifications:

  • Diploma or equivalent certificate in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.
  • Bachelors degree in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.

Preferred Experience:

  • Minimum 2 years of experience at a healthcare provider (e.g., hospital, outpatient clinic) or with a healthcare professional.
  • Medical center operation and coordination experience.
  • Quality experience in JAWDA, TASNEEF KPIs.
  • Administrative duties and database usage experience.
  • Experience in primary care services (such as chronic disease management and preventive services).
  • Knowledge of medical terminology.

Note: Experience requirements are flexible if appropriate education and training are met.

Skill Set and Attributes:

  • Excellent verbal and written communication skills in English and Arabic.
  • Strong organizational and documentation skills with attention to detail.
  • Strong critical thinking and problem-solving skills.
  • Proficiency in common word processing, presentation, spreadsheet, and email tools.
  • Data analysis and management skills.
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